Frequently Asked Questions
How long does shipping take?
Processing Times: Standard Orders: 1-3 business days
2-Day Air Orders: 24 hours or less ,
Important Details: The checkout shipping estimate shows transit time only, not processing time. UPS, DHL, and Canada Post are experiencing high volume delays, International orders may face additional customs and duty delays,
For 2-Day Air service, select this option during checkout to receive priority processing.
Guaranteed delivery dates apply only when: Shipping address is correct, No weather disruptions occur, No carrier delays happen, Package is shipping within Canada.
How do I return or exchange something?
Double check the “more details” section on each product page to confirm whether or not your items is final sale.
If your item has an Ashers tag, please do not remove it until you are sure you are pleased with the fit of your item, or your return will be voided. If you want to return or exchange an item, please do so by emailing team@ashers.ca.
There are a few return exceptions: If your bracelet or accessory breaks within 30 days after purchasing it, we’ll happily send you a new one based on inventory availability, no need to send it back to us. If your item is damaged upon delivery, there is no need to return the damaged item as well. Just contact us at team@ashers.ca with photos/more info.
Please note: Your return will usually be processed within 14 business days after it has been received by our returns department. Please allow up to 10 business days for refunds to be received once the return has been processed.
How do I contact your team?
If you have any questions or inquiries, please feel free to send us an email at team@ashers.ca